Frequently asked PRIMHD Questions

Mapping Documents

Q.  Whose responsibility it is to keep the document up to date?

A. It is the provider’s responsibility to update the document with any contact   or contract changes.  This should be reviewed annually with the Ministry of Health NCAMP changes.  Assistance is available via your Midland Decision Support Coordinator, Ashley Bajaj.

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Q. Once updated, what is the next course of action?

A. The document should be sent to the Decision Support for review prior to    forwarding it on to the Ministry of Health.

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Wait Times

Q. What is the national target for Wait Times?

A. The national mandate for wait times is 80% of the clients must be seen within three weeks of the referral start date and 95% must be seen within eight weeks.

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Q. What is the definition of a ‘New Client’ for the purpose of wait times?

A. A new client is defined as the person who has not been seen by any other MoH/DHB funded mental health and addiction provider within 12 months.

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Q. What are the most common reasons for the organisations failing to meet their targets?

A. The most common reasons encountered are as follows:

  • Data entry errors
  • Undefined DNA polices across the region
  • Use of incorrect discharge codes.

Q. What are the PRIMHD End codes that would exclude the data showing on this report?

A. The PRIMHD End codes that would exclude the data showing on this report are   as follows -                                                                             

  • RI - Referral declined – Inability to provide services requested             
  • RO - Referral declined - Other services more appropriate                                 
  • DD (if no face to face contacts have been recorded) - Deceased                     
  • DM (if no face to face contacts have been recorded) - Did not attend following referral

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Latest PRIMHD Documents Links

PRIMHD Code Set

PRIMHD Activity Use

PRIMHD Online Manual

PRIMHD Supplementary Consumer Records

Please advise your Decision Support Coordinator Ashley Bajaj of staff, contract lines or reporting system changes so your records can be updated on ashley.bajaj (at) lakesdhb.govt.nz