Why be involved? A participants view!!
Angela Field, Clinical Nurse Manager, Lakes iCAMHS Service has shown a high level of interest and engagement in the process of developing regional consistency of forms and clinical processes.
During meetings with the Lakes MH&A Champions groups she has always provided robust input and has not been afraid to ask the difficult questions while always wanting to know how the regional clinical portal will benefit service users.
This makes Angela a valuable contributor to the process that is being undertaken and someone who will ensure are done so they benefit the right people.
It is this approach that led to interviewer her.
Tell us a little about yourself and how did you first get involved in Midland Regional Clinical Workstation project?
I am the Clinical Nurse Manager for iCAMHS Rotorua at Lakes DHB. I have been involved with the CWS project since early 2015, after answering a call for volunteers to participate. With a strong background in clinical work, and a leaning towards wanting to understand some of the more technical aspects of how we could work in a smarter way and process information, I was keen to be part of developing a clinical
information system that works for clinicians and clients.
What were your first impressions of the regional clinical workstation project?
Though others find this hard to believe, I was a little excited. I feel that in health, compared to some other areas such as education and justice; we are somewhat behind with embracing technology. I was also mindful of how large this project would be, with so many variants in the ways of working across the region and how coming to agreements could be difficult.
What do you find most challenging about a regional approach to using information systems?
The fact that there are so many variations in how each DHB does some things as part of the clinical assessment and treatment pathway has been challenging, and having faith that this will come together smoothly for the needs of every DHB, and the people served in the process of service delivery.
As a member of the Lakes clinical champions group what are your expectations of the proposed new regional clinical workstation?
I hope that we are able to get a system that is intuitive and easy to use, and also allows for regular and frequent improvements in functionality. I believe that ready access to information for all professionals involved in someone’s health care provision can only improve health outcomes and I hope would improve the client’s experience of our services.
How do you think this work will help to improve service delivery and outcomes for service users?
It would not be unusual for a service such as the Crisis, Assessment and Treatment Team (CATT), to have contact with a client from community mental health services like iCAMHS, but not have information readily at hand about the current assessment and treatment plan due to multiple work sites and hard copy files. This is frustrating for family members who have to “repeat their stories” during stressful events. Timely access to information can only improve service outcomes and reduce delays in decision making.
What is your favourite “words of wisdom”?
Don’t wait. The time will never be just right.