Helpline for People and Their Whānau

National Helplines
Depression Specific Helplines
  • Help Line6Depression Helpline – 0800 111 757 or free text 4202 (to talk to a trained counsellor about how you are feeling or to ask any questions)
  • www.depression.org.nz – includes The Journal online help service
  • SPARX.org.nz –  online e-therapy tool provided by the University of Auckland that helps young people learn skills to deal with feeling down, depressed or stressed
Helplines for Children and Young People
  • Help Line4Youthline – 0800 376 633, free text 234 or email talk (at) youthline.co.nz or online chat
  • thelowdown.co.nz – or email team (at) thelowdown.co.nz or free text 5626 
  • What's Up – 0800 942 8787 (for 5–18 year olds). Phone counselling is available Monday to Friday, midday–11pm and weekends, 3pm–11pm. Online chat is available from 5pm–11pm 7 days a week, including all public holidays.
  • Kidsline – 0800 54 37 54 (0800 kidsline) for young people up to 18 years of age. Open 24/7.
Help for Parents, Whanau and Friends
  • Help Line3Commonground – a website hub providing parents, family, whānau and friends with access to information, tools and support to help a young person who is struggling.
  • Parent Help – 0800 568 856 for parents/whānau seeking support, advice and practical strategies on all parenting concerns. Anonymous, non-judgemental and confidential.
  • Family Services 211 Helpline –  0800 211 211 for help finding (and direct transfer to) community based health and social support services in your area.
  • Skylight – 0800 299 100 for support through trauma, loss and grief; 9am–5pm weekdays.
  • Supporting Families In Mental Illness –  For families and whānau supporting a loved one who has a mental illness. Auckland 0800 732 825. Find other regions' contact details here.
Other specialist helplines
Warmlines for consumers of mental health services
Sexuality or gender identity helpline