World of Difference Service User Research Group
Since 2014, the World of Difference team has worked with the New Zealand Police to develop, deliver and evaluate service user-led education in the form of eLearning modules for staff generally, and face-to-face workshops for recruits. The focus of these workshops is to guide police recruits on how to recognise, respond, and engage with people experiencing mental distress.
Over the course of the day, a team of six educators deliver four workshops to around 80 police recruits. The educators share their own personal experiences, positive and negative, that they have encountered with NZ Police during times of distress.
As well as monthly workshops with police recruits, they are currently training educators as they prepare to roll out a new training programme for 800 police communications staff across the country.
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