Workforce Development

The intention of this page is to provide you with regular updates on the workforce development activities at a regional and national level.  Information provided will be from direct links to the five National Workforce Development Centres and the Te Pou National Workforce Coordinator alliances.  This page will endeavour to highlight any upcoming training, event, hui or conference relevant to the Te Manawa Taki region and ensure you are not missing a beat for any workforce development initiatives coming our way. 


Workforce Update – Peer Workforce

There is an increasing demand for people with lived experience of mental distress and/or addiction challenges in our sector workforce and to be partners in co-design. Ngā Paerewa the new Health & Disability Sector Standard, the proposed national Mental Health & Addiction System and Service Framework, He Ara Oranga and many more documents outline the inclusion, partnership governance and leadership of this group. One of the aims of the critical shifts will be that there will be peer support specialists in all specialist mental health and addiction services. This means we need to start working toward this now.

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Te Manawa Taki Lived Experience and Whānau Led Strategy

Earlier this financial year we undertook a project to validate the premise that lived experience, peer and whānau led roles are experts in their field.

Please click here for the final document. 

Peer Workforce

The peer workforce (also known as the consumer, peer support and lived experience workforce) includes all roles that require personal lived experience of mental health and/or addiction problems. This includes roles such as peer support workers and consumer advisor roles. Te Pou used the term ‘peer workforce’ to describe this workforce.

The peer workforce has a vital part to play in effectively supporting service users and whanau. Developing the consumer, peer support and lived experience workforce has been shown to benefit everyone in service – not just the people who access these.

In 2020 the Consumer, peer support and lived experience July 2020 Mental health and addiction workforce development strategy 2020 -2025 was launched. To ensure the intention of the strategy is carried out, a Consumer, peer support and lived experience workforce development action plan has been developed. The action plan contains 22 actions taken from the strategy that will be carried out through lived experience workforce leadership, robust partnerships and Te Pou project development. This work will be guided through an advisory group, a cultural accountability council and sector intonement.

Peer workforce competencies

In 2021 the 2014 competences were revised and refreshed following robust consultation. This refreshed resource cutlines the competencies necessary for the workforce at three levels; essential; enhance and leader. They include the values that are important to the workforce, baseline competencies for the whole of the workforce and specific competencies for peer support workers and consumer advisors. This document can be unused to inform all aspects of work including training, recruitment, performance management, self-assessment, service specifications, auditing and more.

Lakes DHB Consumer Participation Framework ...consumer led and unique

A new Lakes DHB Consumer Participation Framework aims to help mental health services and staff understand what consumer participation is and to explore ways to effectively facilitate consumer participation in all levels of the organisation.

Lakes DHB Consumer Advisor Jordy Bealing says the framework has been led and developed by consumers and is unique in the country.

 “I’m especially proud of this because it’s developed by consumers and is purely a consumer led project. I’m really, really proud of this. It’s an example of consumer development; something to say we are here and we have a voice and it’s important and this is how you use it. Service users voice should be central to show you value them…it’s a quality improvement initiative.”

Jordy says the framework has been developed to strengthen the consumer voice in mental health and addictions service delivery by ensuring that people with lived experience of mental health and/or addictions are involved in the planning, implementation, and evaluation of services at all levels.

The Consumer Advisor, alongside members of the Consumer Advisory Group will be presenting several online workshops for team leaders/service managers across Lakes MH&A services (provider arm and NGO) in May, to provide an overview of Consumer Participation and how the framework can assist services and teams to increase consumer participation within their organisations, particularly in service design, policy development and governance.

The group is also available to visit services to discuss how consumer participation could be improved in the delivery of services and the day-to-day interactions that staff have with consumers and their whanau.

Click here to read more

Tāngata Whaiora and Whānau Advisory Rōpū (new name-refreshed ideas)

This is the new name of our former Health Quality & Safety Commission’s ‘Consumer and whanau advisory group’ which meets quarterly and supports the Tāngata Whaiora and Whānau engagement| Kaitohutohu – kiritaki programme.

Shaun has been able to recruit.

  • Additional Māori representative, Tui Taurua,
  • Pacific People’s representative, Synthia Dash and a
  • Family and Whānau representative, Fiona Perry

to join the group in our first hui of 2022, in March.

For the rest of 2022, Sheree Gutsell will be carrying out maternity cover for our rōpū member, Suzie Baird. We look forward to welcoming Sheree into our next hui on 23rd June. 

Te Kete Pounamu

Te Kete Pounamu is a specialist unit within Te Rau Ora to help foster, grow, and support Māori living with experiences of mental health or addiction-related issues. Te Kete Pounamu was formed in 2015 following a social movement to address the increasing concern about the use of harmful restrictive practices on Māori and the increasing inequities in Māori Health and Wellbeing.

Since their formation, Te Kete Pounamu has established regional networks spanning the length and breadth of Aotearoa. They have enhanced lived experience leadership and advocated for systematic change across the health and social sectors. Delivered Māori Lived Experience Leadership and Workforce development programs. Today they continue to advocate for Māori to receive high-quality care and support, while also supporting the development of services that are by whaiora Māori, for whaiora Māori.

Regional Networks  

  • Te Tai Tokerau – (Northern Areas to West Auckland)
  • Hauraki-Waikato – (Northwestern North Island, includes Hamilton and Papakura)
  • Ikaroa-Rāwhiti – (East and South North Island, includes Gisborne and Masterton)
  • Tāmaki Makaurau – (Greater Auckland)
  • Waiariki – (Includes Tauranga, Whakatāne, Rotorua, Taupo)
  • Te Tai Hauāuru – (Western North Island, includes Taranaki and Manawatū-Whanganui regions)
  • Te Whanganui-a-Tara (Greater Wellington Region)
  • Te Tai Tonga – (All of South Island and nearby islands)

For more information

Call the Te Kete Pounamu team on 0800 POUNAMU (0800 7686 268)

Join the Te Kete Pounamu Facebook Page

Join in the weekly Kotahitanga Zoom session held every Thursday from 1 pm. 

Join Zoom Meeting:

 Meeting ID: 945 8903 7133

 Passcode: TKP

Peer Support Apprenticeships - New Zealand Certificate in Health and Wellbeing (Level 4) Peer Support

The New Zealand Certificate in Health and Wellbeing (Level 4) Peer Support is a collaborative apprenticeship programme between Te Rau Matatau, Te Kete Pounamu and Careerforce.

The Apprenticeship in Peer Support is designed to provide specific skills, knowledge and attributes to support people, family and whānau with their aspirations as a peer support worker. The underpinning philosophy of the programme is to build a person-centred, critical thinking workforce.

Graduates will be able to:

  • Support people, family and whānau with their aspirations.
  • Establishing a purposeful relationship with a person accessing support from a peer worker.
  • Understanding of the evolution of peer work and the peer work role, and peer work practices in Aotearoa.
  • Demonstrating a knowledge of kawa and tikanga and the ability to relate the unique place Māori have as tangata whenua in Aotearoa in their role.
  • Displaying self-awareness, reflective practice, and personal leadership in the workplace.
  • Actively contributing to a culture of professionalism, safety, and quality in the workplace.

For more information

Workforce Development Outcomes Framework by Te Rau Ora

This framework was designed from the input of over 2000 key stakeholders who defined their aspirations and vision for a workforce. The framework provided Te Rau Matatini, and now Te Rau Ora alongside the health and social service sectors with guidance to develop Māori and non Māori workforce development and service improvement plans.

Creating or taking opportunity: Strategies for implementing expert by experience positions in mental health academia
Significant barriers have prevented proliferation of academic roles for experts by experience. Despite barriers, allies have been successful in supporting the implementation and sustaining of positions; and gained considerable expertise, which may be invaluable to academics with similar aspirations.

Creating or taking opportunity: Strategies for implementing expert by experience positions in mental health academia - PubMed (


Workforce Regional Projects

The following projects have been completed and are available on our website.

I would recommend that you have a close look at these documents and frameworks.

The Wellbeing Pathways to Learning helps you navigate training/courses/qualifications relevant to our sector.

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